Terms of Service

https://simprosoftware.in and the software products offered through it are operated by Simpro Software Solutions Private Limited(“Simpro”, “we”, “us” or “our”), a private limited company incorporated in India on 17 February 2025 under the Companies Act, 2013, bearing CIN U62013TN2025PTC177018 and GSTIN 33ABPCS2910L1Z4, with its registered office at No. 118, Kattur, SIDCO Women Industrial Estate, Thirumullaivoyal, Chennai - 600062, Tamil Nadu, India.

These Terms apply to:

• This website and any content, documentation or material made available through it
• Every software product we supply, whether delivered as a cloud-hosted service, an installed desktop application, a mobile application or an application programming interface
• Implementation, configuration, data migration, customisation, training and support services
• IT-enabled services, including KYC record processing, CKYC registration and upload support, data handling, income-tax return preparation and filing support, and audit-preparation services, including services delivered together with a professional partner
• Any trial, pilot, evaluation or demonstration access we grant

These Terms are deliberately product-neutral. They apply to our current products and to any product or service we introduce later, without needing to be re-issued. Commercial specifics for a particular product — scope, pricing, term and any additional conditions — are set out in the applicable Order Form.

Where documents conflict, the following order applies, from highest to lowest: (a) a signed master agreement between us; (b) the applicable Order Form; (c) product-specific terms; (d) these Terms; (e) any other material on the website.

You accept these Terms by doing any of the following: using this website; signing or accepting an Order Form; creating an account or logging in to a Product; making a payment to us; or otherwise using the Services.

If you accept these Terms on behalf of an organisation, you confirm that you are at least 18 years of age and duly authorised to bind that organisation. In that case “you” means that organisation.

If you do not agree to these Terms, you must not access or use the Services.

You must provide accurate, current and complete information when creating an account, and keep it up to date. You must not impersonate any person or register using credentials you are not authorised to use.

You are responsible for keeping account credentials confidential and for all activity carried out under your account. Credentials must not be shared between individuals. You must notify us without delay at admin@simprosoftware.in if you suspect unauthorised access.

• Passwords are stored only as salted cryptographic hashes
• Sessions expire automatically after a period of inactivity
• Repeated failed sign-in attempts trigger temporary lockout
• Access to Customer environments is restricted by role

Where the Customer designates administrators, those administrators control User access within the Customer account. The Customer is responsible for promptly revoking access for Users who leave or change role.

Subject to payment of all applicable fees and compliance with these Terms, we grant the Customer a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Product for its internal business purposes during the Subscription Term, for the number of Users, entities, branches or other units recorded in the Order Form.

Where a Product is supplied as installed software, the licence permits installation on the number of devices or sites stated in the Order Form. Licence keys are issued to the Customer and must not be shared, published or transferred.

Trial or evaluation access is provided for assessment only, for the period we specify, and may be withdrawn at any time. Trial access is supplied without warranty and without any service commitment, and data entered during a trial may be deleted when it ends.

All rights not expressly granted are reserved to us. Nothing in these Terms transfers ownership of any Product to the Customer.

As between the parties, the Customer owns all Customer Data. We claim no ownership over it.

We process Customer Data only to provide, secure, support and improve the Services, and only on the documented instructions of the Customer. We do not sell Customer Data, and we do not use it to train models for the benefit of other customers unless it has been irreversibly aggregated and anonymised so that no individual or organisation can be identified.

Where we process personal data contained in Customer Data, we act as a Data Processor and the Customer acts as Data Fiduciary, as described in our Privacy Policy.

During the Subscription Term the Customer may export its data using the facilities provided in the Product. On termination we will, at the request of the Customer made within 30 days, make a copy of Customer Data available for export in a commonly readable format. After that period we may delete Customer Data, subject to any retention required by law.

Fees are those set out in the applicable Order Form. Unless stated otherwise, fees are quoted in Indian Rupees and are exclusive of taxes.

Goods and Services Tax and any other applicable levy is charged in addition at the prevailing rate, and is shown separately on the invoice. Where the Customer is required to deduct tax at source, it must provide the relevant certificate within the statutory period.

Unless the Order Form says otherwise, subscription fees are invoiced in advance for the Subscription Term and are payable within 15 days of the invoice date. Professional services may be invoiced on completion of agreed milestones.

We may suspend access to a Product where an undisputed invoice remains unpaid for more than 30 days after its due date, having first given at least 7 days written notice. Suspension does not relieve the Customer of its obligation to pay.

Subscriptions renew for successive terms of equal length unless either party gives written notice of non-renewal at least 30 days before the end of the current term. We will give at least 30 days notice of any change to renewal pricing.

We accept payment by the methods made available at the time of purchase, which may include credit and debit cards, UPI, net banking, digital wallets, and bank transfer by NEFT, RTGS or IMPS. Cheque or demand draft may be accepted by prior arrangement.

Online payments are processed by a third-party Payment Gateway on PCI DSS compliant infrastructure. Card numbers, CVV codes, UPI PINs and net-banking credentials are entered directly with the Payment Gateway and are never received or stored by us. Use of the Payment Gateway is subject to its own terms and privacy policy.

We may change or add Payment Gateway providers from time to time without amending these Terms.

A payment is confirmed only when we receive successful authorisation from the Payment Gateway or cleared funds in our bank account. We issue a receipt and a GST invoice by email on confirmation.

Where a payment fails, no service is provisioned and no charge should be raised. If an amount is debited without a corresponding confirmation, it is normally reversed by the bank or Payment Gateway within 5 to 7 business days. Duplicate payments are refunded in full once verified. Report any such case to admin@simprosoftware.in with the transaction reference.

Please contact us before initiating a chargeback so we can resolve the matter directly. Where a chargeback is raised, we may suspend the affected account until it is resolved, and we may supply the Payment Gateway and the acquiring bank with transaction records, access logs and correspondence as evidence.

We provide support by email at admin@simprosoftware.in and by telephone on +91 93456 61977, during business hours, Monday to Saturday, excluding public holidays in Tamil Nadu. The support level, response targets and any extended coverage applicable to a Customer are those recorded in the Order Form.

We aim to keep cloud-hosted Products available at all times, but we do not warrant uninterrupted or error-free operation unless a service level is expressly agreed in the Order Form.

We may carry out scheduled maintenance, and will give reasonable advance notice and, where practicable, schedule it outside business hours. Emergency maintenance may be carried out without notice where necessary to preserve security or integrity.

We may update, improve or modify a Product from time to time. We will not materially reduce the core functionality of a Product during a paid Subscription Term without the consent of the Customer.

All intellectual property rights in the Products, the website, source code, database structures, user interfaces, designs, Documentation, trade marks, logos and brand names are and remain our exclusive property or that of our licensors.

You may not use our name, logo or trade marks without our prior written consent, except to identify us factually as your supplier.

If you give us suggestions or feedback about the Services, we may use it without restriction or obligation. Feedback is given voluntarily and is not confidential.

We warrant that the Services will be performed with reasonable skill and care, and that a Product will operate materially in accordance with its Documentation during the Subscription Term. If it does not, we will use reasonable efforts to correct the defect at no charge. This is your primary remedy for defects.

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis, and all other warranties, whether express or implied, including those of merchantability, fitness for a particular purpose and non-infringement, are excluded.

We do not warrant that:

• The Services will be uninterrupted, timely or error-free
• Every defect will be corrected
• Output will meet a regulatory requirement without the Customer own verification
• The Services are compatible with every device, browser or third-party system

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated saving, however arising.

Our total aggregate liability arising out of or in connection with the Services, whether in contract, tort, breach of statutory duty or otherwise, is limited to the total fees actually paid by the Customer to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Nothing in these Terms affects the statutory rights of a consumer under the Consumer Protection Act, 2019.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, failure of telecommunications or power, act of government, or failure of a third-party infrastructure provider.

These Terms apply from your first use of the Services and continue until all Subscription Terms have expired or been terminated.

The Customer may terminate as set out in the Refund and Cancellation Policy or in the Order Form.

We may suspend or terminate access where:

• There is a material breach of these Terms that is not remedied within 15 days of written notice
• An undisputed invoice remains unpaid beyond the period in Section 9.4
• Continued access presents a security risk to us, to other customers, or to the Customer own data
• We are required to do so by law or by a competent authority
• The Customer becomes insolvent, enters liquidation, or ceases to carry on business

Except where a breach is severe or a legal obligation requires immediate action, we will give notice and a reasonable opportunity to remedy before suspending.

• The licence granted under Section 5 ends immediately
• All fees accrued up to the date of termination fall due
• Any refund is handled under the Refund and Cancellation Policy
• Customer Data may be exported within 30 days, after which we may delete it
• Sections on intellectual property, confidentiality, liability, indemnity and dispute resolution survive

You consent to receive communications from us electronically. Notices sent by email to the address on your account are treated as received on the next business day after sending.

Security alerts, one-time passwords, invoices and receipts, renewal and expiry notices, and notices of changes to these Terms are necessary to the Services and cannot be declined while an account remains active. Marketing communications can be declined at any time.

Legal notices must be sent in writing to the registered office set out in Section 1.1, with a copy by email to admin@simprosoftware.in.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints may be addressed to:

Any dispute not resolved through the stages above shall be referred to arbitration by a sole arbitrator appointed by agreement between the parties, or failing agreement, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Chennai, Tamil Nadu, and the proceedings shall be conducted in English. The award shall be final and binding.

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if that is not possible. The remaining provisions continue in full force.

A failure or delay in enforcing any right is not a waiver of it, and no single or partial exercise prevents further exercise.

You may not assign or transfer your rights without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy, the Service Delivery Policy and any applicable Order Form, constitute the entire agreement between the parties in relation to the Services, and supersede all prior discussions and representations.